Refund Policy

Last Updated: August 7, 2026

At OpenLiti, we want you to have a clear understanding of how payments, cancellations, and refunds are handled when using our paid services.

This Refund Policy applies to purchases made directly through OpenLiti.

1. Paid Services

OpenLiti may offer paid plans, subscriptions, credits, or other premium features.

The price, billing period, features, and applicable usage limits will be displayed before you complete your purchase.

By purchasing a paid service, you agree to the pricing and billing terms presented at checkout.

2. Refund Requests

If you experience a problem with a purchase or believe you were charged incorrectly, you may contact us to request a refund.

Refund requests should be submitted within 7 days of the original purchase date.

Submitting a refund request does not automatically guarantee that a refund will be approved. We may review account activity, service usage, payment information, and the circumstances of the request before making a decision.

3. Refund Eligibility

A refund may be considered in situations such as:

  • You were charged more than once for the same purchase.
  • A technical problem prevented you from accessing the paid service you purchased.
  • A payment was made incorrectly because of a billing or system error.
  • You purchased a paid service but were unable to use it because of a significant issue with OpenLiti.

We may also consider other reasonable refund requests on a case-by-case basis.

4. Non-Refundable Situations

Except where required by applicable law, refunds may not be provided when:

  • The refund request is submitted more than 7 days after the original purchase.
  • You have substantially used the paid service or its included usage allowance.
  • You simply changed your mind after substantially using the service.
  • Your account was suspended or terminated because of a violation of our Terms of Service.
  • You were unable to use the service because of circumstances outside OpenLiti’s reasonable control.
  • You purchased a subscription but forgot to cancel it before renewal.

Nothing in this section limits any refund or consumer rights that cannot legally be excluded.

5. Subscription Cancellations

You may cancel an automatically renewing subscription at any time using the cancellation options provided by OpenLiti.

Cancellation prevents future renewals but does not automatically refund charges that have already been processed.

Unless otherwise stated, you may continue using the applicable paid features until the end of the billing period you have already paid for.

6. Subscription Renewals

If your subscription renews automatically, the applicable subscription fee may be charged at the beginning of each new billing period.

It is your responsibility to cancel your subscription before the renewal date if you do not wish to continue the service.

Refunds for renewal payments are generally not provided solely because a subscription was not canceled in time, except where required by applicable law or where we determine that a refund is appropriate.

7. How Refunds Are Processed

Approved refunds will generally be returned to the original payment method used for the purchase.

The time required for a refund to appear in your account may depend on your payment provider, bank, card issuer, or other financial institution.

OpenLiti does not control processing times after an approved refund has been submitted to the payment provider.

8. Third-Party Purchases

If you purchase OpenLiti through a third-party platform or payment service that independently manages refunds, your purchase may be subject to that provider’s refund rules and procedures.

In such cases, you may need to request your refund directly from the applicable provider.

9. Abuse of the Refund Policy

We reserve the right to reject refund requests where we reasonably determine that the Refund Policy is being abused, including repeated purchases followed by refund requests after substantial use of the Services.

We may also restrict access to paid services where there is evidence of payment fraud, chargeback abuse, or other fraudulent activity.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services, payment practices, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

11. Contact Us

To request a refund or ask a question about a payment, please contact us:

OpenLiti
Email: hello@openliti.com
Website: openliti.com

When contacting us about a refund, please include the email address associated with your OpenLiti account and sufficient information to identify the relevant transaction.